> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://bes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I fix page loading errors?

![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/image_lpu8bj.png)

|| Note! If you see a unique error phrase and the tips below don't help you fix the problem, be sure to send it to our support team to resolve it.

Use the following tips:

*  **Update the service page.** To do this, you can use one of the following methods:
- keyboard shortcut: _ **Ctrl + r, Shift + Ctrl + r** _ (without using cache content), and for Mac - _ **Shift + Cmd + r**;_
- browser interface button **"Update"**;
- select _"Update"_ in the context menu.

*  **Disable any browser extensions that are enabled**. Hints on how to do this can read [here](https://support.google.com/chrome_webstore/answer/2664769?visit_id=637406076711132895-2757281475&rd=2). Try using an anonymous browser that does not apply any installed extensions to use BES solution.

* **Please update your browser to the latest version.** BES uses the new official version of the Chrome browser. Therefore, please update your browser to the latest version for a better experience with BES solutions. You can read how to update Chrome [here](https://support.google.com/chrome/answer/95414).

*  **Clear your browser history / cache / cookies.** How to do this is described in detail [here](https://support.google.com/chrome/answer/95589).

|| _Note! Uncheck the **Passwords** when clearing history box if you want to keep the passwords that were used in the browser._

If you still have problems after these steps, please contact our support team:

![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/image_wk3lmo.png)

Please indicate what steps you have already tried so that we can help you better and faster.