> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://bes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I set up a user role (increase/decrease access)?

The administrator can configure the user role on the **Admin Panel** solution.

To do this the administrator needs:

* go to the **"Roles" **page;
* click the vertical three dots next to the role name and select "Edit role";
* enter the necessary changes in the name, type of role, allowed solutions, functions, metrics on the pop-up panel;
* click the _"Apply" _button.

![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/ezgifcom-crop-59-1_1a8a3b8.gif)