> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://bes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if Google Authenticator is not available when 2-step verification is enabled?

In this situation, when logging in, you need to click on the link _ **"Havenʼt access to Google Authenticator app?"** _. 

![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/screenshot-2022-03-25-at-14351_12hhtv3.png)

After that, you enter an email address and send a request to the administrator to restore access to your account. The message with the link received by mail will be valid for **7** days.

![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/screenshot-2022-03-25-at-14352_1mbux4b.png)