> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://bes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if the invitation letter with the registration link does not arrive?

The invitation letter is sent to e-mail **automatically**. If the user cannot find it in his e-mail, it is necessary to check the spam and the correctness of the entered e-mail: characters, language, no spaces.

If the e-mail is correct, you should resend the invitation letter in the mail. This requires:

* go to **Admin Panel**, _"Users"_ page and select the desired unregistered user;

* click on the vertical three dots next to the user's photo and select _"Resend invite"_.

![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/screenshot-2022-03-25-at-16502_1ny9psl.png)