> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://bes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why aren't individual metrics displayed in Reports? What should I do in such cases?


The reasons for this situation are:

* the user role has limited access to chosen groups of metrics;
* the client does not download the relevant data.

In the first case you should contact your administrator to expand user role access.

![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/image_8e2844.png)