> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://bes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why doesn't the created marker appear on BI?

Completion of data synchronization is a prerequisite for displaying created/updated markers/plans/promotions in other **BES** solutions.

To start the synchronization, you need to click the **"Synchronize" **button (above the report table).

The availability of unsynchronized changes in the table of the corresponding report is indicated by a purple circle next to the name of the marker/plan/promotion in the **Data Console**.

If you do not synchronize, the created/updated marker/plan/promotion will appear on **BES** solutions the next day during data download.


![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/image_1hyvu1j.png)