How can I fix the something is wrong error?

Note! If you see a unique error phrase and the tips below don't help you fix the problem, be sure to send it to our support team to resolve it.

Use the following tips:

Update the service page. To do this, you can use one of the following methods:
- keyboard shortcut: Ctrl + r, Shift + Ctrl + r (without using cache content), and for Mac - Shift + Cmd + r;
- browser interface button ;
- select "Update" in the context menu.
Turn off any enabled browser extensions. Hints on how to do this can read here. Try using an anonymous browser that does not apply any installed extensions to use BES solution.
Please update your browser to the latest version. BES uses the new official version of the Chrome browser. Therefore, please update your browser to the latest version for a better experience with BES solutions. You can read how to update Chrome here.
Clear your browser history / cache / cookies. How to do this is described in detail here.

Note! Uncheck the Passwords when clearing history box if you want to keep the passwords that were used in the browser.

Check in your internet connection.


If you still have problems after these steps, please contact our support team:



Please indicate what steps you have already tried so that we can help you better and faster.

Updated on: 02/05/2023