Articles on: General questions

How to fix missing data errors?



Use the following tips:


  • Refresh the service page. To do this, you can use one of the following methods:
  • keyboard shortcut: Ctrl + r, Shift + Ctrl + r (without using cache content), and for Mac - Shift + Cmd + r;
  • browser interface button ;
  • select "Update" in the context menu.
  • Make sure if the BES solutions are available to you. If you receive a data loss message, it may indicate that you do not have access to a solution. In this case, you need to contact your network administrator to expand access.


If you still have problems after these steps, please contact our support team:



Please indicate what steps you have already taken so that we can help you better and faster.

Updated on: 02/05/2023

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