• Why are the data not updated in the solutions?

  The reasons for this are: data is not loaded into the intermediate database; the data upload process is in progress; an error occurred while uploading. In the last case, you should contact technical support.Few readers

• Where can I see if the data is downloading?

  Information about the duration of data upload is displayed in the "Data Console" solution. To view it, you need to go to the page "Data Uploading", where you can see the columns: "Time of start downloading"; "Time of finish downloading". You can read more about the functionality of the "Data Uploading" page of the "Data Console" solution in the tutorial (https://data-console.datawiz.io/Few readers

• How are margin and markup plans created?

  Margin and markup plans are formed by the system automatically, based on plans for other metrics: the Sale Plan and the Profit Plan.Few readers

• How can I fix the something is wrong error?

  Use the following tips: Update the service page. To do this, you can use one of the following methods: - keyboard shortcut: Ctrl + r, Shift + Ctrl + r (without using cache content), and for Mac - Shift + Cmd + r; - browser interfaFew readers

• How can I see products are included in the marker?

  The products included in the marker can be viewed on the Data Console solution. To do this, you need: go to the "Markers" page; click on the three vertical dots next to the name of the desired marker; select "Edit products"; in the window, which will appear, you can see a list of products that have been added to the marker.Few readers

• How can I clear the cache?

  To do this, you need: Open the "Chrome DevTools" panel using keyboard shortcuts: Windows: F12 or Ctrl + Shift + I Mac: Cmd + Opt + I Click on the double arrow located on the right in the top row of the panel; Select "Application" from the drop-down list; Click on "Clear site data" on the "AFew readers

• What are the requirements for an xls-file to download the Plan?

  You can download the xls-file template from BI. When you’re filling it or creating a new file, the column/row names, the number of table sheets, the number and names of stores should be the same as in the template. If there is no data on any of the stores, you need to put "0" so that there are no empty cells.Few readers

• How to fix missing data errors?

  Use the following tips: Refresh the service page. To do this, you can use one of the following methods: keyboard shortcut: Ctrl + r, Shift + Ctrl + r (without using cache content), and for Mac - Shift + Cmd + r; browser interface button ; select "Update" in the context menu. Make sure if the BES solutions are available to you. If you receive a data loss message, it may indicateFew readers

• Can I change plans for previous months?

  By default, each user can edit the plan for the previous month on the "Sales Plans" page of the Data Console solution. That is, in March, you can change the sales plan for stores and/or categories for February. This allows you to make adjustments based on unforeseen situations in the previous month.Few readers

• How can I contact customer support?

  If you have any questions or difficulties while working on BES services: report or visualization is not loaded; the report contains incorrect data; the report takes a long time to load; filters do not work correctly; other contact our support service. To do this, you need to click button (bottom right), which immediately opens the support chat. Next, you need to indicate what the problem is. ToFew readers

• Why is the “Synchronize” button inactive on the Data Console solution?

  The reasons for this situation may be: The data is being uploaded daily at this time. When the data upload is complete, synchronization will be available again. Promotions, markers or plans have not changed. Another administrator clicked the "Synchronize" button.Few readers

• Why don't BES solutions work on a Macbook?

  The reasons for this are: plug-ins are enabled and prevent solutions from working. uses a browser that does not support solutions. To correct the situation you need: disable plug-ins and update the page to use the keyboard shortcut: Shift + Cmd + r. open solutions in Google Chrome or use Safari for all solutions except BI.Few readers

• How can I fix disconnected notification errors?

  Use the following tips: Update the service page. To do this, you can use one of the following methods: keyboard shortcut: Ctrl + r, Shift + Ctrl + r (without using cache content), and for Mac - Shift + Cmd + r;Few readers

• How can I fix page loading errors?

  Use the following tips: Update the service page. To do this, you can use one of the following methods: keyboard shortcut: Ctrl + r, Shift + Ctrl + r (without using cache content), and for Mac - Shift + Cmd + r; browser interface buttonFew readers