• How can I change my e-mail in the BES?

  You can change your e-mail in the BES, only if your account is activated. To do this, you need: go to BES; go to the _ "Security" _ page; click on the e-mail field; enter the current email address, the password, and click _ "Apply". _ || Note! If your account is not active on the service, only the administrator can change your e-mail.Some readers

• Why doesn't work two-step verification?

  There are several reasons for this: The user doesn't have time enough to enter the temporary code generated by Google Authenticator. Errors were entering the code. Google Authenticator has not been updated, so the code is outdated. Follow these steps to correct this situation: If the application generates outdated code and needs to be updated, you need to reinstall it. Enter code immediately as soon as the application generates it. Check that you have entered the generated cSome readers

• How can I change my login?

  Only the administrator can change the login and personal information of the user by following these steps: go to the Admin Panel; go to the _ "Users" _ page; click on the vertical three dots next to the desired user and select "Edit user"; enter the current data in the pop-up panel and click "Apply". The user's login must be the same as the e-mail. Updated personal user information on the Admin Panel changes automatically on all other solutions. ![](https://storage.crFew readers

• What should I do if I do not receive a letter about changing password in the mail?

  The letter about the change of the password comes to the e-mail automatically. If the user cannot find it in his mail, it is necessary: check for spam in the mail, because the letter may have got there; make sure the user's email is correct: the language during e-mail input; the Caps Lock button is turn off; the order and accuracy of writing characters, no spaces. If the suggested tips do not solve the problem, you need to contact your administrator to reset your password froFew readers

• Why don't all BES solutions appear on the “Main” page?

  The _ "Main" _ page of the BES solution contains a list of analytical solutions available to the user, designed in the form of interactive blocks. Their list will depend on: the number of solutions purchased by your company; restrictions set for the user role. In the last case, you contact your administrator for more access to solutions.Few readers

• How can I change the language of all BES solutions?

  All available solutions will have the same language when you are switching from one account. To change it, you need to go to BES and select the "Language" block on the _ "Settings" _ page. Clicking on it opens a panel where you can select a language from the drop-down list of suggested languages. After that, this page and all available solutions will be updated in the language that was selected. ![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/screenshot-2022-03Few readers

• How can I set up a two-step verification?

  To enable two-step verification, you need: go to the "Security" page, the "Two-step verification" block, and activate the switch on the drop-down panel; install the Google Authenticator application from Play Market or App Store on your mobile device; launch the Google Authenticator application on your mobile device and choose how to enter your account: scan the barcode or enter the setup key. ![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/my-movie-3_1kjfrSome readers

• When should I use backup codes?

  The backup code is useful if you: have lost your phone; can't get a code to sign in with your Google Authenticator don't have an electronic key. To generate codes, simply click on the arrow right of the desired line and on the "Generate" button. The generated codes can be saved in the .pdf file. You can read more about the use of backup codes when logging in to BES solFew readers

• How can I log in with a two-step verification?

  If the user is enabled for the two-step verification, then after the usual log in and password confirmation will open a page, where you need to enter the code from the Google Authenticator application. Another way is to click on the link below the "Apply" button - _ "Use backup code" _, then just enter one of the ten generated one-time backup codes.Few readers

• What should I do if Google Authenticator is not available when 2-step verification is enabled?

  In this situation, when logging in, you need to click on the link _ "Havenʼt access to Google Authenticator app?" _. After that, you enter an email address and send a request to the administrator to restore access to your account. The message with the link received by mail will be valid for 7 days. ![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/scPopular

• How can I change the display theme on BES solutions?

  There are three available display themes on BES solutions: light, dark and synchronization with system settings. To change it, you need to go to the _ "Settings" _ page of the BES solution and select the "Theme" block. Clicking on it opens a panel where you need to select the desired theme. Changing the display theme on all BES solutions is performed automaticallyFew readers

• Can I change the display theme only on individual BES solutions?

  The display theme, like the language, will be the same for all BES solutions available to the user. When you change the theme (light / dark / synchronization with system settings) in the settings, it will change on all decisions automatically.Few readers

• What do I do if the invitation link is inactive?

  The invitation link has a limited activation time of 7 days. After this period, it becomes inactive. In this case, you should resend the invitation link to the user's mail. To do this, you need: go to Admin Panel, _ "Users" _ page select the desired unregistered user; click on the vertical three dots next to the user's photo and select "Resend invite".Some readers

• What should I do if the invitation letter with the registration link does not arrive?

  The invitation letter is sent to e-mail automatically. If the user cannot find it in his e-mail, it is necessary to check the spam and the correctness of the entered e-mail: characters, language, no spaces. If the e-mail is correct, you should resend the invitation letter in the mail. This requires: go to Admin Panel, "Users" page and select the desired unregistered user; click on the vertical three dots next to the user's photo and select "Resend invite". ![](https://storageSome readers

• How can I disable 2-step verification?

  The user can enable/disable the two-stage verification only if it is not mandatory for everyone. This option is set by the administrator. For disabling two-step verification, click on the "Two-step verification" line on the "Security" page of the BES solution and turn off the switcher. Then open the Google Authenticator application on your mobile device and write down the code in the "Security code" field. Click the "Apply" button and the two-step verification will be disabSome readers

• How to open the DatawizKate Telegram chatbot?

  The transition to the Telegram bot can be done in two ways: click "Open" on the BES platform, open Telegram, and click "Start" in the chat window; in the Telegram search, enter the name @datawizBot or Datawiz Kate. Select the result and click "Start" in the chat window. ![](https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/screenshot-2022-Some readers

• How can a user log in to the Telegram Bot Datawiz Kate?

  Step 1. Authorize on the Datawiz Kate Immediately after entering the /start command in the chat, the bot will prompt you to log in. You must open the proposed link by clicking "Click to authorize". In the window that opens, click the "Authorize" buttonFew readers