• What is affected by the load level of plans?

  Each level of plans loading, which you can select on the "Service settings" page of the Data Console solution, corresponds to a similar level of the client’s category hierarchy. The changed level affects the display of plans on the Data Console. When you edit a plan (manually or in a xls-format template), it will expand to the specified level.Few readers

• Why do I need to set the session duration for users and how to change it?

  This option is designed to increase the security of user’s data. Because at the end of the selected period the user will be logged in to the service and will have to enter the login and password. To set the session duration for all users you need: go to the "Settings" page on the Admin Panel; click on the field "Session duration" in the block "Security"; select the desired term in the pop-up panel: 1 day; 1 week; 2 weeks; 1 month. (https://storage.crisp.chat/users/helpdesk/Few readers

• How can I set up 2-step verification for all users?

  For improving data security you can configure two-step verification for all network users on the Admin Panel solution. In this case, just the administrator will be able to turn it off. To do this, you need to click on the "Google Authenticator" field in the "Security" block on the "Settings" page and check "Required" in the pop-up panel.Few readers

• How long is the link in the password reset email relevant? What do I do if the link expires?

  The link is valid for 7 days. If this period has passed, you should contact your administrator to resend the password reset email.Few readers

• If the session duration is set to "1 day", when will the active sessions for users end?

  In this case, the active sessions of all users will end at night automatically. Therefore, each user at the beginning of the working day when logging in has to log in, regardless of whether he left the service earlier or not.Few readers

• How can I set the level of plans loading?

  To do this, you need: go to the "Service Settings" page of the Data Console solution; click on the field "Level of plans loading" in the block "Manage Data"; select the desired level from the proposed list in the pop-up panel; click the "Apply" button.Few readers

• Can I set password selection requirements for all users?

  On the Admin Panel solution, you can set the level of password security, which must be followed by all users during registration. There are two options for password security: simple - the password must contain at least 8 characters; strong - the password must contain at least 8 characters, including two letters (one of them is uppercase) and one digit.Few readers

• How to set up notifications in Datawiz Kate?

  Step 1. Notification menu In order to go to the Telegram bot's notifications menu, enter a slash “/” in the chat and select one of the available commands: /notification. The /start command returns to the input for providing answers on the main indicators. Step 2: Choose options to set up notifications (https://storage.crisp.chat/users/helpdesk/website/8758e5f16dbc1000/screenshot-2022-05-Few readers

• How can I find out what role and role type the user is registered with?

  You can find information about the role and type of user role on the "Users" page of the Admin Panel in the "Role" column. You can use the search function to quickly find the user you want in the report table. If you do not have access to the Admin Panel, contact your administrator.Few readers

• How can I check that a user is applying 2-step verification?

  All available information about users is contained on the "Users" page of the Admin panel solution. If the user has activated the two-step check, the cell will be colored purple in the "Two-step verification" column. If the cell is transparent, the user doesn’t use two-step verification when he is logging in.Few readers